Policies and Procedures

 

Arrival to your Massage:

We ask that you arrive a few minutes prior to your scheduled massage time. This allows any paperwork to be filled out or updated and ensures your massage will begin on time. If a late arrival is inevitable, the service may be shortened in order to keep the therapist on schedule. If arrival is more than 15 minutes into the massage time, it is at the therapist’s discretion to cancel the appointment.

 

Cancellation/No-Show Policy:

Please provide 24 hours notice to cancel or reschedule your appointment. Failure to do so may result in a 50% cancellation fee. We realize things happen that are out of our control. The therapist reserves the right to charge this fee when she feels necessary.

 

Sexual Misconduct:

Massage sessions are strictly non-sexual. Suggestive comments, sexual innuendos, inappropriate touching, etc. will result in immediate termination of the session. Full payment will be due.

 

Privacy Policy:

All therapy records, notes, paperwork will be kept confidential. Records will not be released to third parties, including health care providers and insurance companies without your written consent. Records may be surrendered if required by law.

 

Minor Release:

Any minor (under 18) can receive massage with written parental consent. Anyone under the age of 13 will require a parent/guardian present during the duration of the massage session.

 

Payment:

Payment is expected at time of service. Payments accepted are cash, check, and credit cards. Please make checks payable to Nicole Morren.

 

Gift Certificates:

Gift Certificates are available for purchase. All gift certificates expire 1 year from date of purchase. Refunds will not be given for any lost or unused gift certificates.

 

Refund Policies:

Refunds are not available at this time.

 

Discounts:

Discounts may be available by discretion of the therapist only. Limit of one discount per person per visit.